Although Raving Fans was written 24 years ago, its claim to be a “revolutionary approach to customer service” still holds true. Many customers have reduced
Debates abound on what goes “above the fold” on a website. The first question: where is the fold? Ahh … the fold moves based on
Asking your customers/patients/clients for feedback is an important piece in understanding their thoughts on your products and/or services. You can informally gauge how they feel,
Joyce and I joke that my role at Juice could often accurately be described as “translator” – and I love it. I don’t speak a
If I owned YOUR business, this is what I’d be doing in 2017 to increase my online presence. #1 Blogging Most service-based companies should be
It’s time to strategize for 2017. The new year will be here before we know it, and although I recently talked about making your fourth
The term “brand” seems to have become a bit of a buzz word lately. And for good reason. It’s easier than ever to reach potential
Before you start focusing on 2017, take the time to plan for a powerful fourth quarter for this year. Stand Out Keep your marketing efforts
Building a website has become very complex. Well, let me restate that … building a GOOD website has become complex. Now that websites are viewed
